Refund Policy
Last updated: February 2025
At IsItFinanced, we aim to provide accurate and timely vehicle finance information. We understand that sometimes issues may arise. This Refund Policy outlines the conditions under which you may be eligible for a refund on paid reports.
Free Service
Our basic outstanding finance check is provided free of charge. No payment is required to run a standard finance check, and therefore no refunds apply to the free service.
Eligibility for a Refund on Paid Reports
You may be eligible for a full refund of your purchase under the following conditions:
- Non-Delivery: The vehicle history report or outstanding finance check is not delivered to you via our platform or email within 48 hours of your successful payment.
- Incorrect Information: The vehicle finance data delivered is proven to be materially incorrect for the registration number you provided. Discrepancies must be reported within 7 days of purchase, and supporting evidence (such as confirmation from the finance company) may be required.
How We Source Data
We source our vehicle finance data using official finance company records, DVLA records, DVSA MOT databases, and police database records. We continuously work to ensure the data's accuracy and reliability. Our data guarantee covers factual inaccuracies in the finance information we provide.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with your order number and a detailed explanation of the issue. For claims of incorrect information, please include any supporting evidence.
Our team will review your request and get back to you within 24-48 hours. Approved refunds will be processed back to the original method of payment within 5-10 business days.
Contact Us
If you have any questions about our Refund Policy, please contact us: [email protected]